At My Books, we strive to provide our customers with a seamless and satisfying shopping experience. However, we understand that there may be instances where you need to return a product or seek a refund. Our Refund and Return Policy is designed to address these situations and ensure your satisfaction.

1. Returns

If you are not completely satisfied with your purchase, you have the option to return the item within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please contact our customer service team at customer-service@mybooks.com to initiate the return process.

Upon receiving your return request, we will provide you with instructions on how to return the item. Please note that the customer will be responsible for the return shipping costs. Once we receive the returned item and inspect it, we will issue a refund to your original payment method.

2. Refunds

Refunds will be processed within 5 business days of receiving the returned item. Please allow additional time for the refund to appear in your account, as processing times may vary depending on your financial institution.

In the case of a defective or damaged product, My Books will cover the return shipping costs, and a full refund or replacement will be provided, based on your preference.

3. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled. In such cases, you can follow the standard return process outlined above.

4. Digital Products

For digital products, such as e-books or audiobooks, we do not offer refunds once the download link has been provided. If you encounter any issues with your digital purchase, please contact our customer service team, and we will work to resolve the issue promptly.

5. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team at customer-service@mybooks.com.

My Books reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing My Books. We appreciate your trust in our products and services.